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Sports and Orthopedic Medicine Patient Information – Glastonbury, CT

Start Your Road to Recovery

If you’re thinking about coming to see us here at Valley Sports Physicians & Orthopedic Medicine, or if you’ve already scheduled an appointment, we’re ready to make your first visit as easy as possible. Below, you’ll find plenty of information so you’ll know exactly what to expect. And, of course, if you have any questions, you’re always invited to give us a call. We can’t wait to start helping you heal and feel like yourself again!

Payment Information

Unless other arrangements have been made, payment is expected at the time of service. In some circumstances, such as when we have to special-order a product for your treatment, you may be asked to pay in advance

Medical Insurance Coverage

If you have insurance coverage, we will prepare and submit an insurance claim form to your medical insurance company for services rendered. It is, however, the patient’s and/or legal guardian of the patient’s responsibility to make any payments not covered or denied by the insurance carrier. It is your obligation regardless of any other circumstances.

If you have any questions regarding a recent bill or insurance coverage, give us a call and we would be happy to assist you.

Appointment Scheduling

All office visits are by appointment only; we do not accept walk-in visits.

We do our very best to accommodate every patient's needs and requests when scheduling appointments. But in order to provide the highest level of personal care, we do not routinely overbook or "double book" appointments. Our goal is quality, not quantity. Our doctors want and need the necessary amount of time to attend to your problem. But this means that our schedule fills up quickly. So please be patient and understanding if it takes a while to find an appointment time slot that works for you!

We try as hard as possible to stay on time with our appointments. Your time is as valuable as is ours, and we hate running late or getting behind. But medicine is as much "art" as it is "science," and we can't always predict what's going to walk through the door! An appointment that's scheduled for 15 minutes may end up needing 45 minutes, while an appointment booked for 30 minutes may end up only needing 15 minutes. Be assured, however, that if we run behind, when it's your turn you'll get the same amount of attention needed!

If you need to cancel or reschedule your appointment, please do so more than 24 business hours before your scheduled appointment so another needy patient can come in.

Coming in Late for Your Appointment

If you are more than 15 minutes late for your appointment you will be offered the option of waiting until we can squeeze you in that day or rescheduling your appointment. It’s not fair to make everyone after you wait because you were late for your appointment. If you are habitually late for your appointments, then you may run the risk of being discharged from the practice.

No-Shows and Late Appointment Cancellations

If you are unable to make your appointment, we ask that you please give as at least 24 hours’ notice so that another needy patient can get in. If you no-show for your appointment, or if you cancel with less than 24 hours’ notice, you will be billed for an office visit. If you no-show for three appointments, you will be discharged from the practice.

One Office Visit, One Problem Policy

We appreciate and understand that patients occasionally will have multiple complaints – knee, hip, ankle, shoulder, etc. However, in order to provide the highest quality care possible, we focus on only one problem at a particular office visit. We would rather do an outstanding job evaluating and treating one problem than do a lousy job trying to evaluate multiple problems at once! If you have multiple complaints, we will ask you to pick the one that you would like to focus on during that office visit.

Yes, there are times when problems may be related. For example, your hip pain may actually be coming from your back, or your shoulder pain may be coming from your neck. But otherwise, we will gladly set up a separate appointment to evaluate your other complaints.

Opioid / Narcotic Pain Medication Policy

As a rule, we do not prescribe opioid pain medication.

Patient Portal

We are excited to welcome you to the practice. Please use the button below to access the Patient Portal; if you have any issues, please reach out to our friendly team.

Patient Portal